Michael Chacon

Agile Coach

An essential element of Agile transformation is the real-world experience of the people involved. Combining an MBA, as well as an Organizational Development Masters, along with extensive practical technical and operational experience, Michael Chacon has been providing objective strategic IT and business coaching to enterprise organizations for over 25 years. Michael’s fundamental guiding principle is that technology should be considered a suite of tools deployed to execute clearly defined business objectives; not vice versa. Your relationship with the IT Utility Company begins and remains in partnership based upon your organizational goals and objectives.

Over 25 Years Practical Experience

In addition to his extensive technical and business management experience, Michael has published several books and hundreds of articles in professional journals on enterprise systems architecture and its application to business operations. Michael was a featured columnist and contributing editor for Microsoft Certified Professional Magazine for six years. In addition, Michael has been a featured speaker and contributor at professional technical conferences such as TechEd, WinConnections, Networld, Networkers, and others. The content of these publications and speaking engagements developed from his consulting experience with Fortune 1000 companies in Europe, Australia, Asia, and throughout the United States.

Passion for Business Development

Michael’s professional passion is sharing his enterprise experience with other organizations. As he points out, “By applying the Agile best practices of empowered teams, visibility, transparency, prioritization of value delivery within any organizations, businesses can focus more effectively on their core business activities ”. IT Utility Company customers have with Michael Chacon an Agile coach who is truly an objective and experienced facilitator. 


Bryan Butler

PMP & Agile Coach

With over 36 years of project management experience, Bryan Butler provides training and education facilitation, coaching, and mentoring in the Agile framework and traditional PMP waterfall and project management methodologies.

Project Management Background

Through his active engagement with the Project Management Institute (PMI), Bryan as achieved both his Project Management Professional (PMP), and his Agile Certified Practitioner (PMI-ACP) certifications. On a global level, Bryan has been actively engaged with the PMI and is a 2017 graduate of the PMI Leadership Institute Master Class. Bryan was elected to and served on the Board of Directors of the PMI Western Idaho Chapter for 7 years in the President, President Elect, Past President, and VP of Professional Development roles.

Professional Experience

Bryan holds a B.S. Degree in Agricultural Engineering Technology from Purdue University, and an MBA Degree in Business Administration from the Penn State - Behrend Campus in Erie, Pennsylvania, and was a Certified Lead Facilitator with the University of Phoenix for over 10 years. Bryan has managed projects in several functional areas including design engineering, purchasing, materials management, ERP systems consulting, systems administration, test management, supply chain, and information technology.

During his career, Bryan has experience with both small companies, and large corporations, including General Electric, ABB, Deloitte Consulting, and Micron Technology. He has also worked in many industries including agricultural field harvesting and in-plant food processing equipment, transit/subway car rebuild programs, new locomotive production, ERP systems consulting, systems administration, and high-technology industries. Bryan also spent one summer as a commercial salmon fisherman in Alaska!


Brian Fariss

Scrum Master

Brian Fariss is an experienced and disciplined Business Analyst with extensive domain knowledge necessary in eliciting the details of organizational operations from the people who do the work, and then translating them into technical requirements for development teams that work with both waterfall and Agile development methodologies. As Brian points out, "Information technologies cannot effectively serve the overall needs of an organization without adequately understanding the requirements of the business processes." A consummate communicator, Brian possesses sharp analytical and problem solving skills honed from working on a wide range of projects in multiple roles and sectors. Combined with his pragmatic and ordered approach to analysis, Brian provides business partners with solutions that meet their needs and exceed their expectations.

Analytical Experience

Brian's extensive involvement in program evaluation and developing metrics of success allow him to not only meet the needs of the current circumstances, but also to ensure that he is able to anticipate needs and communicate them clearly. As he frequently points out, "What matters is what we measure." While "data driven decisions" have become industry buzz words, Brian continues to drive focus on context and meaning to raise the bottom-up demands of the people in the trenches to articulate operational needs and the top-down metrics required for accountability and responsibility. His experience includes ensuring the data metrics are embedded in the information system functionality, as well as using professional analytical tools, such as IBM's Statistical Package for the Social Sciences (SPSS), to translate the collected data into actionable information. He also has practical experience in using SPSS to analyze time-dimensioned data collected in data warehouses.

Conflict Communication

Brian possesses a unique background for a Business Analyst. He has extensive knowledge and experience working in clinical settings, including Forensic Mental Health Units. These skills and insights allow Brian to work with teams functioning on the spectrum of rapid deployment while supporting patients with a history of dysfunction. One of the core principles that Brian works with is the knowledge that conflict, when healthily expressed and explored, is the engine of innovation and change. Because of this, Brian endeavors to establish safe places within the business sphere to discuss potentially sensitive issues, expectations, and realities to assist in clearing internal road blocks to success.


Claude King

Chief Technologist

As Chief Technologist Claude is responsible for ensuring that the IT Utility Company maintains its pulse on the unrelenting technological developments that affect our customers. For over 25 years Claude has been directly involved at the forefront of such technical developments as multi threaded and multitasking operating systems, LANs, WANs, including bridging, routing, and when multiple bridges were instantiated on a chip, switching.

During the early days of the protocol wars, he was fluent in the interoperability between IPX, VINES, XNS, LAT, and of course the early underdog but ultimate victor TCP, UDP, IP, MPLS. Claude has also been at the vanguard of network designs that support the convergence of voice, video, and data. A strong proponent of "Quality of Services" QoS in network design, allowing connectionless networks, to respond to time sensitive data like voice and video in a manner similar to connection orientated networks i.e. telephone and cable. This allows the network to be aware of requirements that individual applications need to work effectively, preventing low priority traffic from interfering with business critical data.

More recently, he has been designing and implementing statewide enterprise interactive data and video networks using a combination of local carrier ADSL and leased lines. The resulting infrastructure supports distant learning systems that support people and content video with bridge, gatekeeper, and gateways to the Internet and Internet II. The security model implemented is supported by Microsoft's Active Directory and messaging with Microsoft Exchange.

Enterprise Experience Development

Claude developed his expertise by designing and deploying the first LAN for the University of Florida College of Journalism and Communication in the 1980's. He then planned and implemented its transformation from 3Com, to LAN Manager, to Windows NT over the next decade. He also managed the physical infrastructure transformations using FDDI, Coax Ethernet, twisted pair, ATM, ADSL, Gigabit Ethernet, PSTN, satellite, among others. During these constant migrations, he always worked directly with vendors such as 3Com, IBM, Cisco, and Microsoft with methodical evaluations and testing of interconnectivity issues.

His diligent efforts got him invited to join special technical advisory councils with such vendors as 3Com, Cisco, Microsoft, Intel, and others. As a result, he was often invited to present the results of these evaluations at professional technical conference such as TechEd, WinConnections, and others. He has also published articles for LAN Times and technical planning and migrations guides for 3Com and Microsoft.

Business and Technology

There are many able technical people in this industry, but few with the length and breadth of experience and expertise that Claude King possesses. However, along with this impressive technical background, the most important value that Claude brings to your table, and well as the reason the vendors are always interested in working with him, is that he brings business practicality into the center of his work. Even the coolest technology is not going to have a long shelf life if it does not solve real business problems. Claude ensures that the business value of technology is always at the forefront of his technology recommendations for your company.